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Terms of Service

Last Updated: April 6, 2025

Please read these Terms of Service ("Terms") carefully before using IsolateVoice.com (the "Service") operated by Isolate Voice ("us," "we," or "our").

Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

Use of the Service

  • You must be at least 18 years old to use the Service.
  • You agree to use the Service only for lawful purposes and in accordance with these Terms.
  • You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.
  • You agree not to upload any files that contain viruses, malware, or other harmful code.
  • You agree not to upload any files that infringe upon the intellectual property rights of others.
  • You agree not to use the service to process any files that contain illegal or harmful content.
  • You agree not to attempt to bypass any usage limitations or security measures of the Service.

Export Control

You agree to comply with all applicable export control laws and regulations. You represent and warrant that you are not located in a country subject to U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

Intellectual Property

  • The Service interface, design, and non-externally licensed content are the property of Isolate Voice.
  • The voice isolation technology is provided by ElevenLabs through their API, and all intellectual property rights related to the voice isolation technology belong to ElevenLabs.
  • You retain ownership of your original audio files.
  • By uploading files to our Service, you grant both us and ElevenLabs (as our service provider) a license to use, reproduce, modify, and process your files for the purpose of providing the Service. This license is limited to what is necessary to provide the voice isolation functionality.
  • You acknowledge that ElevenLabs may use your content to improve their services and develop new services and products, as outlined in their Terms of Service.

Prohibited Use

Your use of our Service must comply with ElevenLabs' Prohibited Use Policy. In addition to our own restrictions, you agree not to use the Service to:

  • Generate or process content that impersonates any person or entity without consent or legal right
  • Create or process content that is illegal, harmful, fraudulent, deceptive, or misleading
  • Process audio that contains hate speech, harassment, or content that promotes discrimination
  • Create or process content that infringes on intellectual property rights
  • Use the Service for any purpose prohibited by ElevenLabs' Terms of Service

File Storage and Processing

  • Your uploaded audio files are stored temporarily and are deleted immediately after processing.
  • Processed audio files are stored temporarily and are automatically deleted after 15 minutes.
  • We do not claim any ownership rights to your uploaded or processed audio files.
  • It is your responsibility to download your processed files within the available time window.
  • We are not responsible for any loss of data resulting from delays, file corruption, or failed download attempts within the 15-minute availability window.

Third-Party Services

The Service uses ElevenLabs API for voice isolation. Your use of the Service is also subject to ElevenLabs' Terms of Service and Privacy Policy. We are not responsible for the actions or policies of third-party services.

Key points regarding our use of ElevenLabs' services:

  • Your audio files are transmitted to ElevenLabs for processing through their secure API.
  • We do not share your personal information with ElevenLabs when processing your files.
  • ElevenLabs may have their own data retention policies that are outside our control.
  • Any limitations in the voice isolation quality are inherent to the current state of ElevenLabs' technology.
  • We serve as a processor of your data, while ElevenLabs serves as a sub-processor when your files are transmitted to their API.

Payment and Refund Policy

By purchasing any paid services from IsolateVoice.com, you agree to the following payment and refund terms:

Payment Terms

  • All payments are processed securely through our payment processors.
  • Prices are listed in the currency shown at checkout and VAT may be added depending on your location.
  • For subscription services, you authorize us to charge your payment method on a recurring basis until you cancel.
  • It is your responsibility to ensure your payment information is current and valid.
  • You agree to pay all charges at the prices in effect when incurred and in the currency listed.

Refund Eligibility

  • One-time Purchases: You may request a refund within 7 days of purchase if the Service fails to perform its core voice isolation function as described.
  • Subscriptions: You may request a prorated refund for the unused portion of your current billing period if you experience persistent technical issues that prevent you from using the Service.
  • No refunds will be issued after the refund eligibility period has expired.
  • The decision to issue a refund remains at the sole discretion of Isolate Voice.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • If you have violated our Terms of Service.
  • For issues resulting from incompatible hardware or software on your end.
  • If the quality of voice isolation does not meet your subjective expectations but the service is functioning as designed.
  • If you have already extensively used the Service during the refund eligibility period, defined as processing more than 15 minutes of audio content.
  • For any purchases made more than 7 days prior to the refund request.
  • If the Service is unavailable due to planned maintenance that was announced in advance.

Refund Process

  • To request a refund, contact our support team at [email protected] with your order details and reason for the refund request.
  • All refund requests will be reviewed within 5 business days.
  • Approved refunds will be processed to the original payment method used for the purchase.
  • Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.

Service Credits

In some cases, we may offer service credits instead of monetary refunds. These credits:

  • Can be used for future purchases on IsolateVoice.com
  • Have no cash value and cannot be transferred
  • Expire 12 months from the date of issuance
  • May be revoked if your account is suspended or terminated

Changes to Pricing and Refund Policy

We reserve the right to modify our pricing and refund policy at any time. Any changes will not affect purchases made prior to the change.

Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranty of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

Limitation of Liability

In no event shall Isolate Voice, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Our total liability for any claims under these Terms, including for any implied warranties, is limited to the amount you paid us to use the Service.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the Czech Republic.

User Representations

By using the Service, you represent and warrant that:

  • You have the legal right and capacity to enter into these Terms in your jurisdiction.
  • You are not using the Service for any illegal or unauthorized purpose.
  • Your use of the Service will not violate any applicable law or regulation.

Indemnification

You agree to indemnify, defend, and hold harmless Isolate Voice and its licensors, partners, and employees from and against any and all claims, costs, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with your use of the Service or violation of these Terms.

Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will post any changes on this page and update the "Last Updated" date.

Contact Us

If you have any questions about these Terms, please contact us at [email protected].