Frequently Asked Questions

What is IsolateVoice.com?

IsolateVoice.com is a web application that allows you to isolate vocals from audio files. Separate the voice from background noise, music, or other sounds.

How do I use the service?

Simply sign in with your one of your social media accounts, or create an account with an email address. Then upload an audio file, and click "Isolate Voice". The processed audio file with the isolated voice will be available for you to listen to and download.

Are my files safe?

Yes, your files are safe. Your orinal uploaded file is immediately deleted after the processing is done. Isolated files are available for download for 15 minutes after processing. We do not store any files on our servers beyond the 15 minute mark.

I experienced an error. What do I do?

If you experience an error, please contact us at [email protected]. We will do our best to help you.

File Handling

How long are the processed files stored?

Processed files are available for 15 minutes after processing directly from the download page. After that, they are automatically deleted. Please download your file within this timeframe. If you leave the download page, you can return to the download (result) page by clicking the "Result" in the main menu. However, you need to make sure to download the file within the 15 minute timeframe.

What happens to my original uploaded file?

Your original uploaded file is used for processing and is immediately deleted after the processing is done.

Is the isolated file the same as the original file?

No, the isolated file is a separate file that contains only the isolated voice. Isolated files are available for download for 15 minutes after processing and then deleted.

When I download the isolated file, it starts immediately playing.

The issue occurs because Safari automatically opens "safe files" after downloading them, which includes audio files.
1. Open Safari
2. Click Safari in the menu bar and select "Settings" or "Preferences"
3. Go to the "General" tab
4. Uncheck the option "Open 'safe' files after downloading" at the bottom of the window

Account and Usage

How does the processing time work?

Users have a balance of available audio time. When you upload and isolate voice from a file that is 4 minutes and 30 seconds long, that duration is deducted from your balance. If your balance is insufficient, you can purchase additional audio time.

Can I download the isolated voice file?

Yes, you can download the isolated voice file. The file will be available for download for 15 minutes after processing on the download page. After that, it will be deleted and we cannot provide it to you.